3 of 3 – Empathy: How to Develop Our Empathy Skillset

Jul 7, 2021

In this blog we consider how to develop our empathy skillset.

This month, in this third and final blog of the series, Deborah Hulme, founder of Minerva Engagement  in collaboration with the IGD, continues her exploration of empathy. In previous blogs, we have considered the role of empathy in connection and relationship and the definition of empathy versus compassion. In this blog, we will look at the different ways in which we can enhance and develop our empathy skillset as well as consider what might get in the way.


Empathy, according to Brené Brown, is the skillset, that fuels our ability to connect with and influence those around us. As a core component of emotional intelligence, it is as crucial for cultivating sustainable everyday relationships as it is for developing effective leadership capability. Fortunately, whilst influenced by genes, it is a skill set that can be enhanced by all of us, if we are prepared to focus attention on the learning required and put in the work.


The first thing is to increase our own self-awareness of how well developed our empathy skillset may or may not be. How well do we connect with those around us? Is our life a mix of joy, connection, and collaboration or, alternatively anger, disconnection, and isolation? How are people responding to us, do they walk towards us or run away? By reflecting on the current state of our life and our relationships at home, at work, and within our friendship groups, we can develop a deeper understanding of how much time and attention we need to pay to the cultivation of our empathy skillset.

The self is always the best place to start, it is difficult to develop empathy for others if we are not first practicing self-care. For example, how well are we taking care of our own health and wellbeing, how rested are we, are we clear on our own boundaries, and what is and is not ok for us? Do we notice our own feelings and reactions when in the company of others and how comfortable are we with our own sense of vulnerability? As our self-empathy strengthens we become more empathic towards others and whilst empathy skills, in general, are not complex, they do demand a degree of self-awareness and self-management, as well as lots of practice.

Developing our empathy skill set includes:

Enhancing our observation skills

To do this we need to slow down, pay attention and focus on what is happening around us. Do we really know what is going on with our family, friends, or work colleagues, have we slowed down enough to notice the emotion, body language, interests, or disappointments? How often does ‘ I will be there in 5-minutes turn into 2-hours, how often are meetings missed or canceled or school activities skipped? What impact does this have on our relationships and what can we do to improve, if we need to?

Developing a deep sense of curiosity

How often do we question for understanding and insight as opposed to just assuming we understand the intent, feeling, or thoughts of others? It’s useful to remember that no two brains are alike, we are all wired differently, dependent on, for example, our culture, our upbringing, or our education. Therefore, the only way we can really understand the perspective of another person is through questions and ongoing curiosity.

Practice being present

We live in a distracted world and whilst science tells us that effective multi-tasking, for about 95% of the global population is a myth, many of us still insist on doing it. And if we are not multi-tasking we are concentrating on what we are going to say next rather than what is being said to us. Active listening, not interrupting, and being fully present at the moment can be difficult. When finding it difficult to focus attention, we can use meditation or mindfulness practice to strengthen our skills and in ‘real-time’ we can slow our breathing rate, particularly the exhale, which makes it easier to focus and calm our system in the present.

Curl up with the dog and a book

Research has shown that the more we take imaginative journeys through the lives of others, viewing an endless range of different situations through the eyes of different characters, the more empathy develops. Fiction is a great way to do this, transported as we are into a vast array of different situations. Non-fiction, when centred on the experiences of people who have struggled or excelled their way through life, is also excellent. In addition to literature and reading, animals help us extend our empathy skills as we learn to notice, understand and react to their non-verbal feelings and behaviours, without the benefit of language.

As we develop our skills there are also certain things to watch for, for example:

Be alert to unconscious bias or emerging prejudice

We are all prone to stereotype, make snap judgments based on first impressions, and casually project our biases and preconceptions onto other people while knowing very little about the reality of their lives. Hence the importance of being able to suspend judgment, regulate rising emotion, and focus on similarity rather than difference when in conversation.

Be aware of too much deference to authority

One of the greatest obstacles to empathy is the human tendency to obey authority. Obedience to authority is not simply an innate trait embedded in human nature but is influenced by context and culture, which we learn from a very young age. What makes highly empathic people unusual is their desire and capacity to defy authority when empathic action calls for it, for example when the person in authority is directing or ordering us to engage in behaviour that is in direct opposition to care, connection, and kindness.

Distance can create a barrier

For example, we have a tendency to care less about people we do not know, those whose lives are far away and unfamiliar to us. We are biased to care more for those who are more like us whether through education, ethnicity, or religion. Highly empathic people are curious and work hard to see the world through the eyes of strangers and those that normally sit outside their usual group.

Beware of denial

We are skilled at inventing convenient reasons for lack of action to relieve the suffering of others. Through our acts or omissions, we are experts at avoiding responsibility when it suits us. Whereas highly empathic people avoid such forms of denial, understanding that whilst denial may relieve the sense of guilt or moral responsibility, it also weakens the core of their empathic self.

This brings us to the end of our third and final blog on empathy. We hope you have enjoyed learning more about the subject, what it is and is not, and importantly the distinction between empathy and compassion. We hope you have found it an interesting and informative journey.